The City Council is committed to ensuring the digital accessibility of its tourism portal for all people, regardless of their physical, sensory or cognitive abilities. This statement is in line with Royal Decree 1112/2018 of 7 September on the accessibility of public sector websites and mobile applications.
1. COMPLIANCE STATUS
This web portal is partially compliant with the accessibility requirements according to standard UNE-EN 301549: 2022, due to the following exceptions:
Accessible aspects:
✔ ️ Structured navigation: Use of headers (< h1 >, < h2 >, etc.) and consistent menus.
✔ ️ Sufficient enough: Minimum contrast ratio of 4.5: 1 for standard text.
✔ ️ Adaptable text: Compatibility with text extension up to 200 % without loss of functionality.
✔ ️ Textual alternatives: Images with descriptive alt attributes.
Known barriers:
❌ multimedia content: Some old videos lack subtitles or audio description.
❌ PDF documents: Not all are correctly labelled for screen readers.
❌ complex forms: Certain fields may require improvement in ARIA labels.
2. PREPARATION OF THIS STATEMENT
- Date of revision: [DD/MM/YYYY].
- Assessment method: Self-assessment using tools such as WAVE and TAW.
- Last external audit: [Indicate whether it was carried out, by whom and by when].
3. CONTACT AND INCIDENT REPORTING OPTIONS
If you encounter any accessibility issues (e.g.: unreadable content, difficulty navigating), you can report it through:
- Email address: [ayuntamiento@ayuntamiento.es] or [oficinadeturismo@ayuntamiento.es]
- Telephone: 985 84 50 21
- Contact form: [Link to the form]
4. COMPLAINTS PROCEDURE
If your communication does not receive a satisfactory response, you may lodge a complaint with:
- Town hall.
5. EXPECTED IMPROVEMENTS
To move towards full compliance, we are working on:
- Subtitling of historical videos (expected completion: [Date]).
- Migration from PDF to accessible formats (priority: frequent formalities documents).
- Staff training in WCAG 2.1 (AA level).
Date of next revision: [DD/MM/YYYY].